Questions we hear a lot, and the Answers.


When are you open?

  • Customer Service hours:

Sunday-Saturday 9 am- 6pm. Closed on National Holidays

  • Claims hours:

Monday-Friday 9am-5pm Closed on National Holidays.

I want the product to arrive on an exact date. How do I do that?

    • If you are shipping: The customer picks the date we ship, and then selects the method of shipping. Express Mail will arrive within 1-2 business days of ship date guaranteed, and Priority will arrive according to their scheduled estimated date but this date is not guaranteed in any way by USPS and is only an estimate. Product will ship next business day if no date is selected at checkout. Shipping date cannot be a sunday or holiday as shippers are not open on those dates. Visit for more details on shipping. We cannot suggest shipping dates. We do not guarantee exact dates of product delivery for full refunds. 
    • Local Dallas Delivery:  Exact date is your ship date / delivery date and is the same day.  We will schedule your local delivery to arrive to the destination address on that date!  Local area delivery is scheduled either by us or available in Plano through UberEats and is only available in the DFW area. We only have one shop, and it's in Plano, Texas. 
    Bill/Elaine is in the hospital or at a convention and I want to send them a package. Will it get there in time before they leave?
        • If you are shipping to a temporary location, or if the person is leaving the location soon, use the Express Mail option.  It is better to pay $35 and have them swoon over your thoughtfulness rather than have the bacon miss them.
        • If it is a local area Dallas/ Fort Worth delivery, it can be scheduled for any date you choose.
      I put the wrong address in for shipping. Can I change it?
          • If you mess up the shipping address we can change it up until the package ships. Once a package has been shipped, changes can not be made to reroute the package. We can ship a new package, but the customer will have to pay again in full for the new package.
          • If it is a local delivery, we can re-route the package carrier prior to drop-off.  If the package has to be picked up and dropped off at a different location, then additional delivery charges may apply.  
        I want my package to be anonymous. Can you do that?
            • Yes, just tell us to make it anonymous your messages section.
            • We don't include any pricing information with the gifts. We include a priceless packing slip that looks like a card, and has your gift message inside. Your billing address is not on the package. Only your first and last name as well as your message is included on the card.

          When will my gift ship?

            • We ship the date you select at checkout. If you don't select a date, all orders placed before 2 p.m. Monday - Friday CST go out the same business day. If you order after 2 p.m. or on a weekend, it goes out the next business day. Friday orders ship on Saturday morning. Saturday and Sunday orders ship on Monday since the shippers are closed on Sunday.
          How long will it take to get my order?
            • Most Priority Mail orders arrive within 1-3 business days, but can go as long as 5 days because the shipping services are closed on Sundays and Holidays. Express Mail is 1-2 business days.

          Is the bacon still good after a couple of days in the mail?

            • Yes, our bacon is rated by the USDA and the State of Texas Health Services for two weeks without refrigeration in the shipping packaging we provide. We provide re-heating instructions so you get to enjoy warm, crispy bacon.

              How does your product stay on the stems?

                • With magic and unicorns and glitter. 

              My shipper damaged the package, lost my package, or someone stole it. What do I do?

              • Send an email to our claims department at subject claims. They will file your claim within 24-36 hours of receipt. Claims can take up to 2 weeks to process.

              Got a question we haven't answered? Fill out the form below and someone from our Customer Service team will try to get you an answer as soon as possible.