Questions we hear a lot, and the Answers.
(Mobile: turn your phone sideways for best experience)
When are you open?
You can order online 24/7.
Customer Service: Monday-Friday 9 am- 6pm CST. Closed on National Holidays and Sundays.
Claims hours: Monday-Friday 9am-5pm Closed on National Holidays and Sundays.
Local Deliveries are based on Availability
We are located in Plano, TX 75023
Local Pickup is available after Covid-19 kitchen policies permit.
We are completely closed on Sundays and all National Holidays. We are open the day after Thanksgiving, Christmas Eve, New Year's Eve, Valentine's Day, Mother's Day and Father's Day.
We are a Text, Messenger, and data enabled business. (469) 667-8029 is the number. This includes our Canadian and Mexico Customers.
I want the product to arrive on an exact date. How do I do that?
If you need it in 3-6 days simply leave the Pick a Target date field blank, and Standard Shipping delivers in 2-6 business days based upon your location.
If you need it in the next 2-3 days, Leave the Pick A Target Date field blank, then select an overnight / 2-day service at checkout. Your package will ship next business day Monday - Friday.
If you need the package tomorrow it might be possible with overnight shipping. We do have some restrictions on same day shipping. You MUST contact us at (469) 667-8029 for all same day ships in order for us to pull your order from the queue, and to see if same day ship is possible before you place the order.
EXAMPLES:
Order placed on |
Order will ship on |
Delivery: Standard Shipping (Varies based on distance) |
Delivery: 2-Day |
Delivery: Overnight |
Monday |
Tuesday |
Wed. - Monday |
Thurs. |
Wed. |
Tuesday |
Wednesday |
Thurs. - Tuesday |
Friday |
Thursday |
Wednesday |
Thursday |
Friday - Wed. |
Monday |
Friday |
Thursday |
Friday |
Monday - Thurs |
Tuesday |
Monday |
Friday | Monday | Tuesday - Friday | Wed. | Tuesday |
Saturday | Monday | Tuesday - Friday | Wed. | Tuesday |
Sunday | Monday | Tuesday - Friday | Wed. | Tuesday |
I want to ship to my significant other, but they will only be there for one day. Is that possible?
Hospitals: Room changes, hospital transfers, and discharges are common
Hotels: Might not accept packages, verify with the concierge that they will accept a package.
Schools: Schools will not accept any packages for students
Air B&B: Since these are operated by individuals acting as landlords for temporary residents, packages are generally not accepted
Places of business: If the employee is there temporarily, they might not accept a package on their behalf, or it might get lost in the mail department.
I put the wrong address in for shipping. Can I change it?
I want my package to be anonymous. Is that possible?
I don't want my package to include pricing information since it is a gift. How do I make sure they don't know how much I paid?
When will my package ship?
All orders get a shipping notification with a tracking number to the email address entered at checkout when each package ships. We do offer other notification capabilities like text and messenger based notifications as well.
Is the bacon still good after a couple of days shipping?
How does your product stay on the stems?
The shipper damaged my package, my package was stolen, or is lost. What do I do?
Other Questions
Got a question we haven't answered? Fill out the form below, or shoot us a chat message and someone from our Customer Service team will try to get you an answer as soon as possible.