About our Shipping
New change! Canada will no longer allow our product through customs as of January 1, 2023.
We apologize to our Canadian customers.
I want the product to arrive close to a date. How do I do that?
Pick the date you want, and pick our $5.99 discounted shipping service at checkout. It really is that simple. We will target that date for you. Unfortunately, Saturday and Sunday delivery is not yet available.
If you need it sooner, UPS Ground Shipping delivers in 2-6 business days based upon your location. It will give you an estimate on the number of days it will take to get there. UPS Ground will not guarantee an exact date, and the date of arrival might fluctuate after shipping. This is due to traffic, planes, and trains that can go off from schedule. While it doesn't happen often, this can cause your package date to fluctuate to arrive one day before or even one day after. It can also apply if there is an overwhelming volume increase in packages being shipped for a holiday, or have a holiday delay due to the shipper being closed for the day. That includes all major holidays.
If you need it in the next 2-3 days, select an overnight / 2-day service at checkout. Your package will ship next business day Monday - Friday. If you picked a date, don't worry. That date is automatically cancelled. Your package will arrive as soon as possible. We do require overnight to process your order. We pull the morning queue at 9 am. CST. If your order is placed at 8:30 am CST, your order will ship same day. After 9 am, we require a phone call to verify we can add your order to the days shipment, or you can just rest easy knowing it will automatically ship the next day.
If you need the package tomorrow it might be possible with overnight shipping. We do have some restrictions on same day shipping. You MUST contact us at (469) 667-8029 for all same day ships in order for us to pull your order from the queue, and to see if same day ship is possible before you place the order. We can't ship on Sundays.
Order placed on
Order will ship on
(Varies based on distance)
Wed. - Monday
Thurs. - Tuesday
Friday - Wed.
Monday - Thurs
Monday Friday Monday Tuesday - Friday Wed. Tuesday Saturday Monday Tuesday - Friday Wed. Tuesday Sunday Monday Tuesday - Friday Wed. Tuesday
I want to ship to my significant other, but they will only be there for one day. Is that possible?
We don't recommend shipping to temporary locations. We will do so, but the risk falls upon the customer.
We can't change the shipping address once the package ships. For example:
Hospitals: Room changes, hospital transfers, and discharges are common
Hotels: Might not accept packages, verify with the concierge that they will accept a package.
Schools: Schools will not accept any packages for students
Air B&B: Since these are operated by individuals acting as landlords for temporary residents, packages are generally not accepted
Places of business: If the employee is there temporarily, they might not accept a package on their behalf, or it might get lost in the mail department.
I put the wrong address in for shipping. Can I change it?
Shipping: If you mess up the shipping address we can change it up until the package ships. Once a package has been shipped, changes can not be made to reroute the package. We can ship a new package, but the customer will have to pay again in full for the new package. UPS charges a $25 cancellation fee on all shipped packages.
We have to say, with all this jargon... we normally hit the date right on target. It is unusual for us to miss a date, but about 10% of the time... it does happen. The package normally arrives the next day. Our messenger box down there to the lower right hand side allows you to check on your package as it goes through the process. We also have a multifunctional tool that allows alerts to go out to your email or straight to text on your device.
If you still have questions, or hate to read... just message us. We are usually there to answer questions, it just takes us a minute for everything to go over the cloud.